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Request Value Estimate of Accident Damage in Dubai

Dec 23, 2025 Car Insurance Updates PitStopArabia

A value estimate is a professional assessment of how much it will cost to fix your vehicle's damage from an accident. It includes checking parts like the body, engine, and electronics. In the UAE, if the repair cost is more than 50% of your car's value before the accident, the insurance company may declare it a "total loss." You'll get paid the car's market value instead of repairs.

This estimate is usually done by authorized garages or insurance surveyors. It's required for claims under UAE insurance laws.

Why Do You Need It

  • Insurance Claims: Without an estimate, your claim might be delayed or rejected.
  • Repair Decisions: Helps decide if fixing the car is worth it.
  • Legal Reasons: Needed for police reports and any disputes.
  • Selling the Car: If damaged, an official estimate shows the true value.

Step-by-Step Guide to Request a Value Estimate

Here's how to do it, based on the latest procedures from Dubai Police and RTA.

  1. Ensure Safety and Report the Accident: Move to a safe spot if possible. Call Dubai Police at 999 for emergencies or use the Dubai Police app for minor accidents (no injuries). Report within 24 hours.
  2. Get the Police Report: This is mandatory. For minor accidents, it's free via the app. For major ones, it costs around AED 500. The report includes details like who is at fault.
  3. Notify Your Insurance Company: Call them right away. Provide the police report number. They may send a surveyor if the damages exceed AED 12,000.
  4. Take Your Vehicle to an Authorized Garage: Choose an RTA-approved garage for the assessment. They inspect the car and give a detailed estimate.
  5. Submit for Approval: Share the estimate with your insurance. If it's a total loss (repairs >50% of value), they'll handle the payout.
  6. Pay and Repair: Once approved, the garage fixes the car, or you get compensated.

Step-by-Step Process with Time Estimates

Step

Description

Time Needed

Key Tips

1. Report Accident

Call 999 or use Dubai Police app

Immediate (within 24 hours)

Take photos of the scene, vehicles, and damage.

2. Get Police Report

Download from app or collect from station

1-3 days

Cost: Free for minor, AED 500 for major (2025 rates).

3. Notify Insurance

Call or submit via app

Same day

Have policy number ready.

4. Garage Assessment

Visit approved garage for inspection

1-2 days

Bring police report, registration, and ID.

5. Submit Estimate

Send to insurance for review

3-7 days

Surveyor may visit for high costs.

6. Final Decision

Repair or total loss payout

1-2 weeks

Payout based on market value minus depreciation.

Costs Involved in Getting the Estimate

The estimate itself is often free if done through your insurance-approved garage. However, related costs include:

  • Police report: AED 0-500.
  • Towing: AED 200-500 if needed.
  • Garage inspection: AED 100-300 if not covered by insurance.
  • Repairs: Varies, but insurance covers based on your policy (third-party or comprehensive).

Insurance policies must cover at least AED 2 million for bodily injuries, per UAE laws. Check your policy for deductibles (usually AED 500-1,000).

If damages are to public property (like roads), you may need a separate estimate from the Ministry of Energy and Infrastructure (MoEI).

Where to Get the Estimate: Authorized Garages in Dubai

Choose RTA-approved garages for reliable service. They use advanced tools for accurate assessments.

Garage Name

Location

Services

Contact

Average Cost for Estimate

PAL Auto Garage

Al Quoz

Full assessment, repairs, RTA testing

+971 4 323 2725

AED 150-250

Max Garage

Al Barsha

Independent, all brands, quick estimates

+971 4 347 0700

Free with repair

Premier Car Care

JLT

Luxury cars, detailed reports

+971 4 399 9777

AED 200

Dynatrade Auto Service

Multiple (Dubai, Sharjah)

Multi-brand, insurance tie-ups

+971 6 543 2333

AED 100-300

Royal Swiss Auto

Al Quoz

High-end repairs, valuations

+971 4 338 4888

AED 250

These are popular based on 2025 reviews. Always check if they're linked to your insurer for coverage.

Tips for a Smooth Process

  • Document everything: Photos, witness info, and receipts.
  • Choose comprehensive insurance for better coverage.
  • Avoid driving a damaged car; it could fail RTA tests.
  • Use apps like Dubai Police or RTA for faster service.
  • If disputing the estimate, get a second opinion from another garage.

FAQs

What documents do I need for a damage estimate?

You need the police report, vehicle registration, driving license, Emirates ID, and insurance policy. Photos of the damage help too.

How long does it take to get the estimate?

Usually 1-2 days at the garage, but full claim processing can take 1-2 weeks.

What if my car is a total loss?

If repairs cost more than 50% of the car's value, insurance pays you the market value (minus any deductibles). Use tools like those from Shory Insurance to estimate your car's worth.

Is the estimate free?

Often yes, if through insurance. Otherwise, expect AED 100-300.

Can I request an estimate without insurance?

Yes, but you'll pay out-of-pocket. Visit any authorized garage.

Where can I check my car's accident history?

Use the Emirates Vehicle Gate (EVG) website or MOI app; it's free for most vehicles.

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