Found Your Car Scratched? Here's How to Report an Unknown Accident in Dubai and the UAE

Coming back to your parked car only to find fresh scratches, dents, or damage is incredibly frustrating. In the UAE, these "hit-and-run" or unknown accidents are common in busy parking lots, but don't worry, there's a straightforward way to handle it. 

Reporting an unknown accident gets you the official police report you need for insurance claims and repairs.

What is an Unknown Accident Report?

An unknown accident report (also called "report against unknown" or "hit-and-run report") is an official document from UAE police for vehicle damage when the other driver leaves the scene. It covers scratches, dents, or other damage to parked cars with no witnesses or identifiable party.

Why it matters:

• Insurance companies require it to process claims (especially comprehensive policies covering hit-and-runs).
• Garages cannot perform accident repairs without this report, it's the law.
• It creates an official record, which may help investigations via CCTV or other evidence.

Should I Call the Police for Unknown Accidents?

Yes, always report it. UAE law requires reporting all accidents, even minor ones. For unknown damage to a parked car:

• Minor damage (no injuries): Use police apps or petrol stations, no need to call 999.
• Major damage or injuries: Call 999 immediately for emergency response.

Pro tips before reporting:

• Take clear photos of the damage from all angles, your vehicle's plate, and the location (signs, landmarks).
• Note the exact time and date.
• Check for nearby CCTV (malls, buildings, petrol stations) and ask for footage if possible.
• Do not move the car if it blocks traffic or causes safety issues.

How to Report an Unknown Accident all Across UAE

Processes vary slightly by emirate but are mostly app-based for speed. Here's the latest step-by-step guide:

Dubai (Dubai Police)

• Via Dubai Police App (Recommended): Download from App Store or Google Play. Go to Services > Unknown Accident. Enter vehicle plate, license number, mobile, damage photos. Pay ~AED 420. Get confirmation and report via SMS/email.
• Website: dubaipolice.gov.ae - Log in with UAE Pass > Traffic Services > Unknown Accident. Upload photos and submit.
• At ENOC Petrol Stations: Visit a participating station. Staff helps file it on-the-go (great if no internet). Receive SMS with reference.

Abu Dhabi (SAEED App)

• Download the SAEED app. Select Report > Unknown accident. Upload license, Emirates ID, vehicle docs, and damage photos. Pay ~AED 400. Get SMS confirmation.

Sharjah (Rafid App)

• Download the Rafid app. Go to Accident Reporting > Report unknown accident. Follow prompts, upload evidence, and pay the fee (~AED 335-400).

Other Emirates (Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah)

• Use MOI UAE app or SAEED. Select Report Accident Against Unknown Person. Provide details and pay ~AED 400.

Next Steps: Repair Your Car Safely

Once you have the police report, take your car to an authorized garage. If the accident damages your tires, replace them with high-quality ones for safety on UAE roads and buy new ones online from PitStopArabia.

FAQs

How long does it take to get the report?

Usually minutes via apps. Petrol stations are also quick.

Can I claim insurance without the other driver's details?

Yes, with the unknown accident report and comprehensive coverage.

What if damage is very minor?

Still report it, garages need the document for any accident-related work.

Is there a time limit to report?

Report as soon as possible, ideally same day, for best evidence.

Do I need to visit a police station?

No, apps and petrol stations handle most cases conveniently.

What fees apply?

Around AED 400-420 online; slight variations by location.