How to Submit a New Bus Route Request Through the S'hail App
The S’hail app allows Dubai residents and visitors to suggest new bus or marine routes directly through the platform. The process is simple: choose the route suggestion option, mark your starting and ending points, share your travel needs, and submit your request.
Once submitted, other users can view and vote on your suggestion. If a route receives strong community support, RTA may consider adding it to Dubai’s public transport network.
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What Is the S’hail App and Why Should You Use It?
S’hail is Dubai’s official RTA transport app that helps users plan journeys across different transport options, including buses, Metro, Tram, marine transport, taxis, e-hailing services, and cycling routes.
The app is not only useful for finding the best way to travel, it also allows users to contribute ideas for improving Dubai’s transport system. Through the route suggestion feature, passengers can recommend new connections and vote on proposals, helping create a more efficient and accessible public transport network.
Explore the top useful public transport apps in Dubai to plan smarter journeys, save time, and travel across the city with ease.
Step-by-Step Guide to Submitting a Bus Route Request
Submitting a new bus or marine route suggestion through the S’hail app is a simple process. Follow these steps to share your idea with RTA and help improve Dubai’s transport network.
Step 1: Download the S’hail App
Download the S’hail app from your device’s app store. It is available for Apple, Android, and Huawei devices and is free to install.
Step 2: Open the App and Access the Menu
Launch the app and tap on the “More” option at the bottom of the screen.
Step 3: Select “Suggest a Route”
Find and select the “Suggest a Route” option from the available services.
Step 4: Choose Your Route Type
Select whether you want to suggest a bus route or a marine route based on your travel needs.
Step 5: Vote or Create a New Suggestion
You can either:
- Support existing route suggestions by voting for them
- Create your own new route proposal
Step 6: Set Your Route on the Map
For a new suggestion, use the interactive map:
- Place the red pin at your starting point
- Place the blue pin at your destination
This helps RTA understand exactly where the new connection is needed.
Step 7: Add More Details
You’ll need to answer a few questions to help RTA evaluate your request:
Question |
Why It Matters |
|
How often would you use this route? |
Helps estimate demand for the service |
|
Will this route improve your departure, arrival, or both? |
Shows where the improvement is needed |
|
Are you a Person of Determination? |
Helps ensure accessibility needs are considered |
Step 8: Submit Your Suggestion
After completing the details, tap “Continue” to submit your request. Your suggestion will become visible to other S’hail users, who can vote and support it.
If your proposal receives enough support, RTA may consider adding it to Dubai’s public transport network, helping make daily travel easier for everyone.
Read Public Transport in the UAE: A Comprehensive Guide to learn about buses, the Metro, trams, taxis, and other transport services available across the UAE.
Tips for a Successful Route Suggestion
Tip |
Why It Helps |
|
Be specific with your pins |
The more precise your start and end points, the easier it is for RTA to evaluate feasibility |
|
Explain your reasoning clearly |
Use the questions to describe exactly why this route would improve your commute |
|
Share your suggestion |
Encourage friends, family, and colleagues to vote on your proposed route; the more votes increase its chances of being implemented |
|
Check existing proposals first |
Someone may have already suggested a similar route. Voting on an existing proposal is faster than creating a new one |
|
Consider underserved areas |
Routes that connect residential areas to business hubs, schools, or metro stations are more likely to gain support |
Why RTA Encourages Public Participation
RTA believes that public feedback plays an important role in improving Dubai’s transport system. By sharing suggestions and opinions, residents and visitors can help RTA understand where new bus routes, stops, or marine stations may be needed.
Community input allows RTA to identify travel challenges and make improvements that better match the needs of daily commuters, tourists, and other public transport users.
RTA has already used customer feedback to enhance existing bus services. Suggestions and responses collected through app polls have helped improve internal bus routes and strengthen the connection of Dubai’s Bus network.
The aim is to create a more efficient, accessible, and user-friendly transport system that continues to meet the growing needs of Dubai’s community.
FAQ
1. Is the S’hail app free to download?
Yes. The S’hail app is completely free and available on Apple, Android, and Huawei devices.
2. Can I suggest a marine route as well as a bus route?
Yes. When you select ‘Suggest a Route’, you can choose between bus routes or marine routes.
3. How long does it take for a suggested route to be approved?
There is no fixed timeline. RTA reviews suggestions based on feasibility, demand, and available resources. The more votes your suggestion receives, the more attention it is likely to get.
4. Can I vote on other people’s route suggestions?
Yes. You can vote on existing proposed routes directly through the S’hail app.
5. Do I need to create an account to suggest a route?
You will need to have the app installed and may need to log in or register to submit a suggestion.
6. Does PitStopArabia offer mobile tyre fitting for cars in Dubai?
Yes. PitStopArabia offers professional mobile tyre fitting across all 7 emirates — we come to your home, office, or even your parked car while you use public transport.