Frequently Asked Questions
-
What is Roadside Assistance?
Roadside assistance is a collective name given to different services which are offered to motorists who are stranded for various reasons, like towing, on-site battery or tyre replacement, and mechanical aid for issues such as dead batteries, flat tyres, collisions, or faulty engines
-
How do I contact PitStopArabia for recovery?
Call PitStopArabia at +971 4 876 0111 for instant car recovery and towing services anywhere in the UAE.
-
What is your response time?
It depends on how far you are out of our nearest service centre. However, in most cases, we reach within a maximum of 30 minutes. If it will take longer than that, we will let you know beforehand.
-
How many recovery vehicles do you own?
We own a large fleet of recovery vehicles to ensure quick and efficient services to all the people requiring our services.
-
Where do you take the vehicle after towing?
We can take it anywhere you want. We offer on-site maintenance services as well. Also, we can take it your home, office, or preferred workshop.
-
Can I choose the towing destination?
Yes, PitStopArabia allows you to choose the destination for your towed vehicle.
-
Who are the people that are taking my car?
To ensure safety, professionalism, and quality services, the people taking your car are trained professionals. We have carefully selected them based on their qualifications and provided them with additional training to make your experience wholesome.
-
If I lock myself out of the car, can I still call for roadside assistance?
Yes, you can. We will give you access to your car in no time at all. However, if a spare key needs to be made or arranged, there will be separate charges for it.